Refund policy

Refund & Return Policy

Change‑of‑Mind Returns

If you no longer want your item, you may return it within 30 days of purchase. For change‑of‑mind returns:

Return postage is the customer’s responsibility.
Items must be returned unworn, unwashed, unperfumed, and in the same condition they were received.
Items must have no makeup marks, deodorant marks, pet hair, or signs of wear.
Refunds are issued once the item has been received and checked.
Proof of postage is required.

Faulty or Damaged Items

If your clothing arrives faulty, damaged, or incorrect, don't hesitate to get in touch with us within 48 hours of delivery with a clear photo showing the issue. Once received, the situation will be assessed fairly and proportionately. Depending on the nature of the fault, one of the following will be offered:

Partial refund
Replacement item
Full refund upon return of the item

If a fault is confirmed, return postage will be covered.

How to Request a Return

To protect privacy, the return address is not listed publicly. Please contact us directly to request return details. You will receive the correct return address and any instructions needed.

Conditions for Refunds

Refunds can only be issued when:

Items are returned in the same condition they were received (unless faulty).
The return has been authorised before posting.
Items have not been worn, washed, stretched, altered, or customised.
Packaging (including tags, if applicable) is intact and suitable for resale.

Refunds are processed within 3–5 working days of receiving the returned items.

Delivery Issues

Once an order is marked as delivered by the courier, responsibility transfers to the customer unless there is clear evidence of a delivery error. Customers should check safe places and with neighbours before reporting a missing parcel.